Created in 2008, with new ownership and management as of October 2015, Cupcasions prides itself in being the Okanagan's choice for their dessert needs. We take pride in delivering a quality product and excellent service to our valued customers. All products are made fresh from scratch in store, and we happily cater to customers following a peanut-free, gluten-free or vegan lifestyle.
Cupcasions takes custom orders for cupcakes and cakes for any and all occasions, from weddings, anniversaries and birthday parties to your monthly sales meeting or just a quiet Saturday night at home. We have a fantastic team of cake designers and decorators to work with you to ensure you get exactly what you need for your event!
Feel free to call us at 1(250) 860-3690, toll free at 1(877) 860-3690, email us at firstname.lastname@example.org or use our helpful contact form for orders and inquiries.
As well as taking custom orders, we have a store front conveniently located on Kent Road where we keep our showcase stocked with approximately 20 different cupcake flavours, alternating daily. We have 3 different sized cupcakes to suit your sweet tooth needs - Teaser, Indulge and Celeberation. We also now carry muffins, loaves, cookies, coffee, cake delights and more!
Refunds are not provided for any reason.
We promise to do our best to provide with the best possible product, both in taste and presentation. Please keep in mind that no two pieces ever exactly alike, and we cannot guarantee replication of a design. Once an item has been picked up by you or your designated party, and leaves our store, it is considered "Accepted".
We require a detailed order form, including cake design description, to be approved no later than one week prior to your event. Changes to design or flavour or an increase in size must be made no later than 72 in advance. Once the order has been submitted, you may not decrease the size of your order. Cancellation of the total order less than 1 week prior to pickup date/time indicated on the order form will be subject to a charge of 50% of the total cost. Cancellation within 72 hours of the date/pickup time, 100% of the total will be charged. If order has been paid for in advance 100% of the order will be given in store credit if cancelled more than one week prior. If paid order is cancelled within 1 week-48 hours of the specified date 50% of the order will be given back in store credit. If cancellation is made within less than 48 hours no store credit will be given.
In the event that we have made a major design error (cars instead of princesses for example) and you alert us at time of pickup, every effort will be made to rectify the error. If we cannot correct our mistake before your event, you can choose not to accept the item and payment will not be due. It makes us very sad to make mistakes, and we would never knowingly upset a client. Please remember though that we are human, and minor mistakes do occasionally occur.
We are not responsible for any damage which occurs after your cake/sweets have left our studio. We will advise you on the best method to transport and store your item, before you leave the shop. Errors in following these instructions cannot be our responsibility.
Cake flavour and texture is subjective. All our products are baked from scratch with all natural ingredients and no preservatives, and need to be kept out at room temperature for at least 3 hours prior to serving. If you are unhappy with the flavour or texture of your cake/sweets, you may qualify for a store credit if the majority of the cake (no less than 3/4 of the uneaten product) is brought back to us within 24 hrs., and the quality is deemed unacceptable by Cupcasions. Please note that we test our products daily to ensure quality, but cannot control temperature, humidity, and storage once a product has left the shop, that may impact the flavour and texture of a product.